Hidalgo State Government

A centralized and uniform data and communications solution throughout the state to improve operational efficiency and better serve its citizens.

Country: Mexico
Industry: Government
Solution: Digital Age Networking, WiFi Solutions

Hidalgo is a state in Mexico known for its mountainous terrain, with a population of over 3 million people and about 21,000 square kilometers. The state employs more than 6,000 workers across 300 offices. Since 2012, the Innovation Directorate of Hidalgo has worked to modernize public administration. This project aims to simplify sharing information between communities while ensuring high availability, better security, and support for advanced communications.

The ALE solution has transformed the daily work experience for our employees with greater mobility, security, and reliability. We appreciate ALE’s constant commitment and ability to respond to our specific needs.

Edwin Mellado Garcia, Dir. General de Innovación Gubernamental, Oficialía Mayor del Poder Ejecutivo del Estado de Hidalgo

Challenges

Hidalgo's telecommunications infrastructure had many issues. The equipment was outdated, which created inefficiencies in communication between government agencies and also affected the delivery of services to citizens. Additionally, the network was fragmented. Departments and offices had little integration, which led to high maintenance costs and complicated management. These issues made it hard to provide quality services. The old systems also couldn’t support new applications or digital services. They had security vulnerabilities and limited options for backing up data.

Action

The state turned these challenges into technical goals. These included:

Using modern equipment with advanced features
Designing a strong, scalable network
Installing centralized management systems
Implementing advanced security protocols
Building an infrastructure that supports both current and future technologies

These solutions were aligned with Hidalgo's goals for modernization and efficiency. Using Alcatel-Lucent Enterprise equipment, the state created a unified, high-speed communications network. The new system offers centralized management, better security, lower maintenance costs, and scalability for future growth.

Results

Technical Benefits

Minimized service interruptions and improved stability with a more robust and resilient network
Multiple layers of security and advanced protocols for the protection of government data and communications
Technical training for the government's technical staff to maintain the new system effectively
An infrastructure that is capable of expansion for implementation of future technology enhancements

Financial Benefits

Lower operating and maintenance costs due to fewer technical interventions and better energy usage
20% savings in telephony costs through integration with the data network for voice traffic
15% optimization of staffing costs due to centralized administration and management of the network

User Experience Benefits

Faster, more stable connectivity, improving productivity
Improved communication between departments due to more robust IP telephony system, high-quality video conferencing, document sharing and collaboration tools
Consistent quality of service across locations within government facilities